Sunday, April 26, 2009

Monday, April 13, 2009

Social Media Marketing – an alternative strategy in tough times

Came across a great post by Lance Scoular and had to share. If you want more information about social media marketing or just need an hour long SMM clinic - call Denise at 541-221-8592

To survive the current economic downturn you will need to grow your revenue where possible. Apart from keeping your current customers, the next goals are to increase you customer base and/or perhaps find more cost effective suppliers.

To do this effectively you need to:
1. evaluate your target market and
2. find cost effective ways to reach prospective customers and suppliers.

Whether you have a reasonable marketing/advertising budget or virtually nothing to speak of, Social Media provides some creative ways to make contact with either new suppliers or customers.

The most popular and fastest growing Social Media that can be leveraged by business are Facebook, LinkedIn and Twitter. Businesses that adopt these technologies will have the jump on their competition. Developing a strategy combining these three forms of Social Media can develop three powerful networks without any financial outlay.

Social Media Triangulation

Combing the three media formats provides what can be described as Social Media Triangulating or “smTriangulation the Power-of-3.”

Firstly, this combination provides the development of three separate but complementary networks with the ability to provide exponential growth.

Secondly, it provides a back up situation for your networks, should one of these online companies fail, you still have the contacts on the other networks.

Thirdly, each network has its own strengths which when combined with the others provides quite powerful synergies.

A Brief Overview of these three Social Media Sites

Facebook –
Facebook has taken over from MySpace as the fastest growing social media network. Many businesses are creating Facebook Pages for their business and joining Facebook Groups that are relevant to their business. Also, Facebook has multimedia capability for photos and video which can be used for promotional purposes.

LinkedIn –

LinkedIn is a Professional Network using the format of an online Resume. LinkedIn can be used as a reference point for people to check your credentials and for you to check theirs. I see it as a point of credibility in the business negotiation process. LinkedIn also has many groups for various industries or interests you can join.

Twitter -
Stephen Collins, (trib) on Twitter, extolled the virtues of Twitter for businesses in general and export organisations in particular, at an Austrade conference in September last year.

Twitter is a microblogging site with a limited text of 140 characters. Messages can be distributed and redistributed rapidly. The other advantage from a business point of view is the capability of building networks fast and also converting those contacts or “followers” to Friends on Facebook or “Connections” at LinkedIn.

There are various applications built for Twitter and a significant one for business is This application classifies Twitter members by their interest or business classification as well as by locality.

Targeted Advertising

Whilst Twitter at the time of writing has no advertising options, both Facebook and LinkedIn have targeted advertising models similar to Google Adwords. The advertiser can target their advertising message utilising the demographic data of the site’s subscribers.

Consider Your Strategy
Whilst these online networking services are free of charge, apart from the advertising options mentioned above, there is definitely a time involvement to be considered. Therefore, when considering this form of Social Network Marketing, consideration should be given to the person/s that would be best allocated to this task.

Thursday, April 9, 2009

No Fridays at Five this week (April 10th)
The Inside Scoop

There are lots of good frozen-yogurt shops in Simon Glickman's Pasadena, California, neighborhood. But one—21 Choices—seems to enjoy bigger crowds than the rest, and he explains in his Editorial Emergency newsletter how the small storefront keeps customers coming back from more:

It delivers plenty of atmosphere. Unlike most corporate chains, the environment is quirky and inviting—multiple television screens flicker with cooking shows and vintage cartoons while the teenage staff "sing and shimmy" to a Motown soundtrack.
It makes customers feel valued. When the line moves slowly, staffers require no coaxing to hand out samples, genuine apologies and coupons for free yogurt. If it turns out you don't like a flavor combination, they'll replace it without charge, and Glickman's wife once received an extra scoop because an employee liked her sock-monkey key chain.
"But the company's service ethic goes much further," notes Glickman, "and this is where you should put down your Snickerdoodle Swirl and pay particular attention."

Simply put, 21 Choices excels at thinking in terms of community:

Personalized touches include a poster by the front door that lists regulars by name.
Since customers care about environmental issues, the shop made the switch to biocompostable cups and spoons. "A handmade sign explains that this move has added to their overhead and resulted in slightly higher prices," he says. "No one seems to mind."